STORE TERMS OF SERVICE

These Store Terms of Service ("Store Terms") govern all purchases, transactions, and virtual item acquisitions made through our webstore and in-game store systems.

By making any purchase or transaction through our store, you agree to be bound by these Store Terms in addition to our general Terms of Service. If you do not agree to these Store Terms, please do not make any purchases.

All payments are processed through our authorized payment partners:

• Tebex - Primary payment processing and game server monetization platform
• PayNow - Additional payment processing services for game server transactions

2.1 Payment Methods

We accept various payment methods including but not limited to:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Digital wallets and other payment methods as supported by our payment processors

2.2 Currency and Pricing

All prices are displayed in USD unless otherwise specified. Prices may be subject to change without notice. You are responsible for any applicable taxes, fees, or charges imposed by your local jurisdiction.

3.1 Virtual Item Nature

All items purchased through our store are virtual items with no real-world value. These items are:

• Licensed, not sold, to you for use within our services
• Non-transferable between accounts
• Subject to modification, removal, or discontinuation at any time
• Cannot be exchanged for real-world currency or other real-world value

3.2 General Virtual Items and Benefits

Our Services may include virtual items, features, or benefits available through various means. The following terms apply:

• All virtual items have no real-world value and are licensed, not sold, to you
• We reserve the right to modify, manage, control, or eliminate virtual items at any time
• Items and benefits are non-transferable between accounts
• Server maintenance or technical issues may temporarily affect access to items or benefits
• We do not guarantee the continuous availability of any virtual item or benefit

3.3 Item Delivery

Virtual items are typically delivered automatically upon successful payment processing. Delivery may be delayed due to:

• Server maintenance or technical issues
• Payment processing delays
• Account verification requirements
• High transaction volumes

If items are not delivered within 24 hours of purchase, please contact our support team with your transaction details.

3.4 Item Availability

We reserve the right to:

• Modify, update, or remove items from the store at any time
• Limit the quantity of items available for purchase
• Implement time-limited offers and promotions
• Restrict certain items based on account status or server access

4.1 General Refund Policy

Due to the digital nature of our products, all sales are generally final. However, we may consider refunds in the following circumstances:

• Technical issues preventing item delivery that cannot be resolved
• Duplicate purchases due to system errors
• Items purchased in error due to our system malfunction
• Unauthorized transactions on your account (subject to verification)

4.2 Refund Process

To request a refund, you must:

• Contact our support team within 48 hours of the original purchase
• Provide transaction details and proof of purchase
• Explain the reason for the refund request
• Allow up to 14 business days for processing

Refunds, if approved, will be processed through the original payment method. Processing times may vary depending on your payment provider.

4.3 Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been used or consumed in-game
• Time-limited or promotional items
• Items purchased more than 48 hours ago
• Items purchased within 7 days of the beginning or end of the month
• Items lost due to account bans or violations of our Terms of Service

5.1 Account Requirements

To make purchases, you must:

• Have a valid Steam account and/or Discord account linked to our services
• Provide accurate payment information

5.2 Purchase Limitations

We reserve the right to:

• Limit the number of purchases per account
• Restrict certain items based on account age or activity
• Implement spending limits for security purposes
• Require additional verification for large purchases

5.3 Banned or Suspended Accounts

If your account is banned or suspended:

• You will lose access to all purchased items
• No refunds will be provided for lost items
• Future purchases may be restricted or prohibited
• Items cannot be transferred to other accounts

6.1 Fraudulent Activity

We actively monitor for and take action against fraudulent activity, including:

• Chargebacks and payment disputes
• Use of stolen or unauthorized payment methods
• Exploitation of pricing errors or system glitches
• Multiple accounts for the same person
• Reselling or trading of virtual items for real-world value

6.2 Consequences of Fraud

Engaging in fraudulent activity may result in:

• Immediate account termination
• Loss of all purchased items without refund
• Permanent ban from all our services
• Legal action where applicable

7.1 Chargeback Policy

Initiating a chargeback or payment dispute without first contacting our support team will result in:

• Immediate account suspension
• Loss of all purchased items
• Permanent ban from future purchases
• No eligibility for refunds or item restoration

7.2 Dispute Resolution

If you have issues with a purchase:

• Contact our support team first before initiating any payment disputes
• Provide detailed information about the issue
• Allow reasonable time for investigation and resolution
• Work with our team to find a mutually acceptable solution

We reserve the right to modify these Store Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our store after any changes constitutes acceptance of the modified terms.

Significant changes will be communicated through our website, Discord server, or other official channels. It is your responsibility to review these terms regularly.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our store or virtual items, including but not limited to loss of profits, data, or other intangible losses.

Our total liability for any claims related to store purchases shall not exceed the amount you paid for the specific item in question.

For questions about these Store Terms, payment issues, or refund requests, please contact us through:

• Our Discord server support channels
• Email support at [email protected]
• In-game support ticket system

Please include your Steam ID, transaction details, and a detailed description of your issue for faster resolution.